Shipping policy
Areas served
We ship to Italy and other European Union countries. This geographical limitation is due to organisational and logistical reasons and applies equally to all customers, regardless of nationality, place of residence or place of establishment, in accordance with Regulation (EU) 2018/302. The delivery area available for your address is checked and shown already at checkout.Available delivery options
Home delivery
- Italy: 1-2 business days transit, from €6.00
- European Union: 3-5 business days transit, from €6.00
These are courier transit times and are in addition to order processing time (preparation and packing), generally within 1-2 business days of order confirmation, unless stated otherwise on the product page. Exact costs are calculated at checkout based on destination, weight and chosen method, and shown before the order is completed.
In-store pickup
Free of charge. Generally ready within 24 hours at our premises at Via dell'Artigianato 37, 24046 Osio Sotto (BG). You will receive a notification when your order is ready for pickup.Local delivery
For customers within approximately 30 km of our premises in Osio Sotto (BG), we offer free local delivery, generally within 24-48 hours. Depending on the weekly delivery round, times may extend up to a maximum of 5 business days.Wholesale orders and bulky shipments
For large-quantity orders or pallet shipments, delivery times and costs may differ from those stated above and will be communicated individually when the order is confirmed.Maximum delivery times
Unless otherwise agreed or stated at checkout, delivery will in any case take place within 30 days of the conclusion of the contract, pursuant to Article 61 of the Italian Consumer Code. If the agreed term is not met, you are entitled to an additional reasonable period; if this period is also not met, you may terminate the contract and obtain an immediate refund of the amount paid.Delays
We are not responsible for delays attributable to the courier, force majeure events, or causes beyond our control, without prejudice to the above provisions on maximum delivery times.Checking the parcel on delivery
We recommend checking the integrity of the packaging upon delivery. If the parcel is visibly damaged, please report it to the courier at the time of collection (including signing "with reservation") and contact us at info@mameingrosso.it within 24 hours, attaching photos of the damage, to help us handle the claim with the courier.Risk of loss or damage
For consumer customers, risk passes to you at the moment you, or a third party designated by you, physically take possession of the goods, pursuant to Article 61 of the Italian Consumer Code, not upon delivery to the courier. For B2B customers, unless otherwise agreed in writing, risk passes upon delivery to the carrier responsible for shipment.